At Outlet Drapvion Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also have the receipt or proof of purchase.

Non-Returnable Items

Based on our product offerings, the following items cannot be returned or exchanged:

  • Blouses
  • Dresses
  • Jumpsuits
  • Lehengas
  • Tops

Please note that all items are final sale and cannot be returned or exchanged unless they are defective or damaged upon arrival.

Return & Exchange Process

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
  2. Receive Instructions: We will provide you with detailed instructions on how to return your item(s), including the return address.
  3. Ship Your Item: Package your item(s) securely and ship them to the provided address. Please include a copy of your receipt or proof of purchase.
  4. Wait for Processing: Once we receive your returned item(s), we will inspect them and process your return or exchange within 5-7 business days.

Refund Process

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.

Exchange Process

If you are requesting an exchange, we will ship the new item(s) to you once we receive and process your returned item(s). Please note that exchanges are subject to availability.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order # [Your Order Number]

Body:

Dear Outlet Drapvion Store Team,

I would like to request a return/exchange for my recent purchase. Below are the details:

  • Order Number: [Your Order Number]
  • Item(s) to Return/Exchange: [List the item(s)]
  • Reason for Return/Exchange: [Provide the reason]

Please provide me with the necessary instructions to proceed with the return/exchange.

Thank you,

[Your Full Name] [Your Contact Information]

Contact Us

If you have any questions or need further assistance, please feel free to contact us at:

Email: [email protected]

Address: 4381 Edgewood Avenue, Fresno, US 93704

Thank you for shopping with Outlet Drapvion Store. We appreciate your business and are here to ensure you have a pleasant shopping experience.