Product Questions
1. What types of products does Outlet Drapvion Store offer?
We offer a variety of fashionable items including Blouses, Dresses, Jumpsuits, Lehengas, and Tops. Our collections are designed to cater to both special occasions and everyday wear.
2. Are the products available in different sizes?
Yes, our products come in a range of sizes to fit different body types. Please refer to the size chart available on each product page for accurate measurements.
3. How can I ensure the quality of the products?
We take pride in our high-quality standards. Each item is carefully inspected before shipment to ensure it meets our quality criteria.
Shipping & Delivery
1. How long does it take to process and ship my order?
Orders are typically processed within 1-2 business days. Once shipped, standard shipping takes 10-15 business days, while free shipping takes 15-25 business days.
2. What shipping options are available?
We offer two shipping options: Standard Shipping via DHL or FedEx for a flat fee of $12.95, and Free Shipping via EMS for orders over $50.
3. Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email with a tracking number to monitor the progress of your delivery.
Returns & Exchanges
1. What is your return policy?
We offer a hassle-free return policy. You may return your items within 15 days of receiving your order. Please refer to our Returns & Exchanges page for more details.
2. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email protected] with your order details. We will guide you through the process.
3. Are there any conditions for returns?
Returned items must be in their original condition, unworn, and with all tags attached. Please ensure the items are securely packaged to avoid damage during transit.
Payment & Account
1. What payment methods are accepted?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
2. How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the ‘Account Settings’ section.
3. What should I do if I encounter payment issues?
If you experience any payment issues, please contact our customer service team at [email protected] for assistance.
Customer Service
1. How can I contact customer service?
You can reach our customer service team via email at [email protected]. We are here to assist you with any questions or concerns.
2. What are your customer service hours?
Our customer service team is available Monday through Friday, from 9 AM to 5 PM PST.
3. Can I get assistance with product recommendations?
Absolutely! Our customer service team is happy to help you find the perfect outfit for any occasion. Feel free to reach out with your preferences and requirements.
Thank you for choosing Outlet Drapvion Store. We are committed to providing you with a seamless shopping experience. If you have any further questions, please do not hesitate to contact us.